Policies

Feeling Good Never Looked so GREAT….. in part thanks to store policies and here are the guidelines at OM Spa:

If you have any additional questions or concerns, don’t hesitate to email us at: info@OmSpaThornhill.com

Booking an Appointment:

Call 905.881.8359 to book an appointment or book online HERE!
If you are booking your first appointment with us, you will be asked to provide a credit card number to hold your appointment, as well as your full name, an email address and the best phone number to reach you at, just in case we needed to get in touch! Those without a credit card will be invited to take a chance at dropping in as a walk-in guest or to pre-pay their service at least 24 hours prior to the appointment.

If you are booking appointments for a group we require the first and last names of each guest. We can then use the contact information and credit card of the booker to hold all the appointments.

We recommend that you arrive about 5-10 minutes early for your appointment to allow time to fill out any necessary forms, pick your polish, and perhaps enjoy a tea in the lounge!

Appointment Reminders

If we have your email on file, we will send you an email reminder! OM Spa is not responsible should you forget your appointment or mix up the time.

Late Arrivals

Appointments will be held for 15 minutes, after this grace period your appointment may be given away if we haven’t heard from you – so if you are running late please give us a call! If your appointment time is given away, the full service fee will apply.

Our appointments are booked in specific increments of time and thus late arrival will result in the services being customized to fit the remaining appointment time (full service fee will apply).

Discounts

There is no stacking discounts or combining special offers.

Cancellations

We require 24 hours notice for cancellations or rescheduling of individual appointments and 48 hours notice for cancellations or rescheduling for group bookings for 3 or more.
Failure to provide this notice will result in your credit card, gift card, pre-purchased items, or account credit being charged 100% of your scheduled services.

Gratuities

15% to 20% is customary but still left to your discretion.

Kindly provide gratuity in cash. For appointments made for 6 or more people an 18% gratuity will be added automatically.

Maintaining our Environment

Cell phone use should be kept to a minimum and avoided completely where possible.

Age of Consent Guidelines

Generally we do not book in guests under 12 years of age. There are some services suitable for juniors such as a quick polish for the fingers or toes. Please call us for special requests and we will do our best to accommodate!

Dogs

We are animal lovers, but we cannot allow pets in consideration of guests (except for seeing eye dogs). Thank you for your understanding

Gift Cards

Give the gift of Bliss….Inside and Out!!

OM Spa offers gift cards for all services, packages and dollar amounts. They are easy to give and a delight to receive.

Looking for a fun, special or unique way to say thank you, happy birthday, happy holidays, or just because?

Click here to purchase online 

For now please email us at info@OmSpaThornhill.com or give us a call at 905-881-8359 and your gift card will be ready for pick up or delivery

Gift Cards are non-refundable and may not be redeemed for cash.